Privacy Policy

1. Introduction
This Privacy Policy applies to Projectmate Pty Ltd (ABN 52 693 105 681) (“PROJECTMATE”, “we”, “us”, “our”) and explains how we collect, use, store, and disclose personal information through our website and services.
We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect
For the sole purpose to serve you, we may collect personal data and information including:

• Name, email address, phone number
• Company name and role
• Property or site location details
• Service requests and enquiry details
• Payment and invoicing information
• Website usage data (analytics and cookies)

3. How We Use Personal Information
We use and store your personal information to:

• Respond to enquiries and provide quotes
• Deliver aerial intelligence and inspection services
• Manage bookings, payments and invoicing
• Improve our services and website
• Comply with legal and regulatory obligations

4. Disclosure of Information
We may share personal information internally for the purpose of the job to:

• Certified drone pilots and subcontractors engaged to deliver services
• Software and data-processing providers
• Payment processors and professional advisers

We do not sell or share any personal information with third parties.

5. Data Storage, Security & Breach Limitation
We take reasonable steps to protect personal information and project data from misuse, loss, unauthorised access or disclosure. Information may be stored electronically using secure, cloud-based as well as on-premise IT-systems.
However, no system is completely secure. You acknowledge and agree that:

• Data transmission over the internet carries inherent risk
• We cannot guarantee absolute security of data
• We are not responsible for unauthorised access caused by factors beyond our control, including cyber-attacks, system failures, theft, or third-party platform breaches

In the event of a data breach involving personal information, we will comply with our obligations under the Notifiable Data Breaches (NDB) scheme where applicable.

6. Access & Correction
You may request access to or correction of your personal data by contacting us.

7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Unless required by law:

• We are not obliged to notify you of changes
• The current version published on our website applies at all times

If you have questions or concerns regarding this Privacy Policy, please contact us directly.

8. Complaints
Privacy complaints should be directed to us first. If unresolved, complaints may be escalated to the Office of the Australian Information Commissioner (OAIC).

Contact

📧 hello@projectmate.au