Terms and Conditions

1. General
These Terms & Conditions apply to the use of this website and the services provided by Projectmate Pty Ltd (ABN 52 693 105 681) (“we”, “us”, “our”).
The Terms & Conditions outlined below, govern the use of our website and the provision of our services.
By accessing or using this website or our services, you (“you”, “Client”) agree to be bound by these Terms & Conditions, our Privacy Policy and any other notices or policies published on this website.
If you do not agree with any part of these terms, you must immediately discontinue use of this website and must not engage our services.

2. Scope of Services
PROJECTMATE Pty Ltd provides professional consulting and advisory services relating to the planning, delivery, governance and management of infrastructure and complex projects. Our services may include, but are not limited to:

• Project Management & Delivery Support
• Tendering and Bid Management
• Independent Review and Assurance
• Cost Planning & Cost Control
• Scheduling, Program Review & Program Control
• Digital Engineering
• Digital, Data & Technology Advisory
• Executive Reporting and Data Analysis

We may also offer and provide additional or other services from time to time, at our discretion, where agreed with the client.
All services and deliverables are provided using reasonable skill, care and professional judgement, based on the information available to us at the time the services are performed.

You acknowledge and agree that:

• our services rely on information, data and inputs provided by clients and third parties, which may be incomplete, inaccurate or subject to change;
• analyses, reports, schedules, forecasts, and recommendations may involve assumptions and professional judgement; and
• project conditions, scope changes, data limitations, or external factors may affect outcomes.

Accordingly:

• not all risks, issues, or impacts may be identified; and
• forecasts, schedules, cost estimates and performance assessments are indicative only and not guarantees of future outcomes.

All deliverables are provided for information, decision-support and advisory purposes only. Our services and deliverables do not replace:

• detailed engineering, design, or technical assessments;
• legal, financial, tax, cyber security, or regulatory advice;
• statutory certifications, approvals, or independent professional sign-off.

To the extent permitted by law, reliance on our deliverables is at the client’s own risk, except where a separate written agreement expressly provides otherwise.,

3. No Client Relationship
Use of this website, including submitting an enquiry, does not create a client, contractual, employment, or advisory relationship between you and PROJECTMATE Pty Ltd.
Any engagement for services will only occur under a separate written agreement.

4. Client Responsibilities
Clients are responsible for:

• providing accurate, complete, and timely information relevant to the services, including project scope, objectives, constraints, and assumptions;
• ensuring appropriate access to project information, systems, personnel, and stakeholders as required for the performance of the services;
• disclosing any known risks, constraints, dependencies, or sensitivities that may affect the delivery of the services; and
• obtaining any necessary internal, third-party, or stakeholder approvals required for the performance of the services.

Failure to meet these responsibilities may impact the quality, timing, or outcomes of the services.
We are not responsible for:

• errors, omissions, or inaccuracies in information, data, documents, models, or assumptions provided by the client or third parties;
• outcomes arising from decisions made using third-party tools, platforms, or systems outside our control; or
• changes in project conditions, scope, or external factors occurring after delivery of our services.

Clients and website users acknowledge that:

• they remain responsible for independently reviewing and validating information where appropriate;
• decisions made based on our deliverables are taken at the client’s own risk; and
• we are not responsible for downstream use, interpretation, or reliance on deliverables beyond their intended purpose.

5. Delays, Interruptions & Cancellation
We reserve the right, acting reasonably, to delay, reschedule, modify, or suspend services where required due to:

• changes in project scope, priorities, or instructions;
• delays in receiving required information, access, or approvals from the client or third parties;
• unavailability of key personnel, systems, or data;
• safety, security, regulatory, or compliance requirements; or
• other circumstances beyond our reasonable control.

We will use reasonable endeavours to notify the client as soon as practicable and to minimise any disruption to the services.
To the extent permitted by law, we are not liable for losses, delays, or costs arising from such delays, interruptions, or cancellations, except where expressly agreed otherwise in writing.

6. Data Storage, Loss & Cyber Risk
Project data, imagery, models and reports may be stored and processed using secure cloud-based as well as on-premise platforms and third-party software.
While we take reasonable steps to protect data, you acknowledge that:

• Data loss, corruption, delay, or unauthorised access may occur
• Third-party systems and cloud-based platforms are outside our direct control
• We do not guarantee uninterrupted access to stored data

To the maximum extent permitted by law:

• We are not liable for loss, corruption, or unauthorised access to data
• Clients are responsible for downloading, securing, and backing up deliverables once provided
• Our liability does not extend to consequential loss arising from data unavailability

7. Payment & Refund Terms
Unless otherwise agreed in writing:

• Fees for services will be as set out in the applicable proposal, agreement, or invoice.
• Invoices are payable within the timeframe specified on the invoice.
• We reserve the right to request an advance payment or retainer prior to commencement of services.
• Failure to pay an invoice by the due date may result in suspension of services until payment is received.

Where services are delayed, rescheduled, or cancelled:

• fees incurred for services already performed remain payable;
• reasonable costs committed or incurred prior to cancellation may be charged; and
• any refunds will be assessed on a case-by-case basis, taking into account work completed and costs incurred.

Unless expressly agreed otherwise, we are not obliged to provide refunds once services have commenced.

8. Data Retention & Deletion
Unless otherwise agreed:

• Deliverables will be retained for a limited period only
• We do not guarantee long-term storage or archival
• Data may be deleted after project completion

Clients should retain their own copies of all deliverables.

9. Intellectual Property
Unless otherwise agreed:

• We retain ownership of all raw data and information
• Clients receive a licence to use final deliverables for the agreed purpose
• Redistribution, resale, or reuse requires written consent by us

10. Limitation of Liability
To the maximum extent permitted by law:

• Our total liability is limited to the fees paid for the specific service
• We exclude liability for indirect, consequential or economic loss
• We are not liable for loss of profits, business interruption or asset damage
• Data reflects conditions at the time of capture only
• Our services do not replace detailed engineering, structural or professional inspections

Nothing in these terms limits rights under Australian Consumer Law.

11. Indemnity
You agree to indemnify us against any claims, losses, damages, or costs arising from:

• Misuse of our deliverables
• Reliance beyond the agreed scope
• Breach of these Terms & Conditions

12. Force Majeure
We are not liable for any failure or delay in performing its obligations where such failure or delay is caused by events beyond its reasonable control, including but not limited to:

• natural disasters or extreme weather events;
• government actions, restrictions, or changes in law;
• public health emergencies;
• industrial action, strikes, or labour disputes;
• failure or unavailability of utilities, systems, or third-party services;
• acts of war, terrorism, civil unrest, or riots; and
• any other event commonly regarded as an act of God.
• Where a force majeure event occurs, we will use reasonable endeavours to notify the client and resume performance as soon as practicable.

13. Changes to Terms & Policies
We reserve the right, at our sole discretion, to amend, update or replace these Terms & Conditions and any related policies at any time.
Unless required by law:

• We are not obliged to provide notice of changes
• Continued use of this website or our services constitutes acceptance of the updated terms

It is your responsibility to review the current version of these Terms & Conditions regularly.

14. Accuracy & Best Knowledge
All terms, policies and information are provided to the best of our knowledge at the time of publication.
If you identify any errors, omissions or concerns, you agree to contact us first to allow us a reasonable opportunity to review and address the issue before taking any further action.

15. Governing Law
These Terms & Conditions are governed by the laws of Australia, with jurisdiction in New South Wales.

Contact

📧 hello@projectmate.au